Privacy Policy

Last updated: May 2026

Hexera Stores (“we”, “us”, “our”) respects your privacy. This page explains what information we collect, why, and how we protect it. Hexera Stores is operated by Omran Pharmacies in Egypt.

What we collect

  • Order information: name, delivery address, phone number, email address — needed to ship your order and contact you about it
  • Payment information: processed securely by our payment provider; we do not store full card numbers on our servers
  • Account information: if you create an account, your saved addresses and order history
  • Browsing information: pages you visit, products you view, items you add to cart — collected via cookies and analytics tools to improve your experience
  • Customer service messages: WhatsApp, email, or chat conversations — kept so we can help you faster next time

Why we collect it

  • To process and deliver your orders
  • To respond to your questions and provide customer support
  • To send order confirmations, shipping notifications, and (if you opt in) marketing offers
  • To improve our website, product selection, and service
  • To prevent fraud and protect our customers and business
  • To comply with Egyptian law

Who we share it with

We share only what is necessary, and only with trusted partners:

  • Courier and shipping companies — to deliver your order
  • Payment processors — to handle card and wallet transactions securely
  • Shopify — the platform that hosts our store
  • Analytics providers (e.g. Google Analytics, Meta) — to understand site usage in aggregate form
  • Authorities — only if required by law

We do not sell your personal information to third parties.

Cookies

Our site uses cookies for essential functionality (cart, login), analytics, and marketing. You can disable non-essential cookies in your browser settings, but some features may not work correctly without them.

Your rights

You can:

  • Request a copy of the personal data we hold about you
  • Ask us to correct or update inaccurate information
  • Request deletion of your account and data (subject to legal record-keeping requirements for orders)
  • Unsubscribe from marketing emails at any time using the link in any email
  • Stop receiving WhatsApp marketing messages by replying STOP

To exercise any of these rights, message us via the contact channels on our Contact page.

How we protect your data

We use HTTPS encryption across the entire site, secure payment gateways, and limit access to personal data to authorised staff only. Despite our best efforts, no online service is 100% secure, so we encourage you to use strong passwords and protect your account credentials.

Children

Our store is intended for users 18 years and older. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

If we update this policy materially, we will post the change on this page and update the “Last updated” date above.

Contact

For privacy questions, message us via the channels on our Contact page.